At Trazo Austral, we want your shopping experience to be clear, safe and carefully handled. All our pieces are author jewelry crafted in silver 950, designed with special attention to detail, materiality and artisanal process.<\/p>\n\n\n\n
This policy applies to purchases made through our website.<\/p>\n\n\n\n
For purchases made within Chile, Trazo Austral is governed by Chilean consumer protection regulations.<\/p>\n\n\n\n
For online purchases, you may exercise the right of withdrawal within 10 calendar days from the date you receive the product, provided that the jewel has not been used, is in perfect condition and is returned with its original packaging, certificates, labels and protective elements.<\/p>\n\n\n\n
To request a return, please contact us at:<\/p>\n\n\n\n
contact@trazoaustral.com<\/a><\/p>\n\n\n\n Please include your name, order number, purchase date and reason for the request.<\/p>\n\n\n\n Once we receive your request, we will provide the instructions to complete the return process.<\/p>\n\n\n\n For purchases made from outside Chile, exchange or return requests will be evaluated on a case-by-case basis.<\/p>\n\n\n\n The product must be unused, in perfect condition, without damage, without scratches caused by use, without signs of improper handling, and must be returned with its original packaging, certificate and proof of purchase.<\/p>\n\n\n\n International shipping costs, taxes, customs duties, import fees and return logistics will be the responsibility of the customer, unless the return is due to a manufacturing defect or an error attributable to Trazo Austral.<\/p>\n\n\n\n We recommend carefully reviewing the size, description, photographs and characteristics of each piece before placing an international order.<\/p>\n\n\n\n Jewels specially made to order, customized or created according to the customer\u2019s specific requirements \u2014 such as special sizes, design modifications, engravings, exclusive adjustments or pieces commissioned outside the available catalog \u2014 cannot be returned due to change of mind, personal preference or incorrect size selection.<\/p>\n\n\n\n This does not affect the corresponding evaluation in case of a manufacturing defect, material defect, shipping error or if the product received does not match the information provided at the time of purchase.<\/p>\n\n\n\n For a return to be accepted, the product must meet the following conditions:<\/p>\n\n\n\n The jewel must be unused, undamaged, without scratches caused by use, without signs of improper handling and in the same condition in which it was received.<\/p>\n\n\n\n It must be returned with its original packaging, certificate, proof of purchase and all elements included in the shipment.<\/p>\n\n\n\n Returns will not be accepted for products that have been used, damaged due to misuse, altered by third parties or returned outside the informed period, unless the case corresponds to a manufacturing defect or applicable legal warranty.<\/p>\n\n\n\n If the jewel presents a manufacturing defect, material defect, damage not attributable to normal use, or does not correspond to the purchased product, you may request an evaluation by writing to:<\/p>\n\n\n\n2. International purchases<\/h2>\n\n\n\n
3. Customized or made-to-order products<\/h2>\n\n\n\n
4. Conditions for accepting a return<\/h2>\n\n\n\n
5. Manufacturing defect warranty<\/h2>\n\n\n\n